M P Follet On Integration
Mary Parker Follett, a pioneer of modern management theory, introduced “integration” as her most important method for resolving conflict in organizations and social groups. She regarded as a bridge between classical approach and behavioral human relation of organization. Unlike other contemporary thinkers she viewed organization as a social system and administration as a social process.
M P Follet criticized classical theorist for focused on mechanical approach and ignore socio-psychological dimension of organization.
M P Follet on Conflict
M P Follet believed that conflict is not problem but a part of organization. We can't ignore conflict and can't imagine an organization without conflict. It is inevitable due to individual differences.
According to Follett it is not a warfare and harmful but a basic problem. It should be resolved in constructive way. She believed that conflict is natural and can be used creatively if handled properly. Thus she propunded the concept of Constructive Conflict.
Three Ways to Handle Conflict
Follett suggested three ways to resolve Conflict in any organization:
(a) Domination
One side wins, the other loses
Leads to resentment
Not a sustainable solution
(b) Compromise
Both sides give up something
Temporary, incomplete satisfaction
"Half–win, half–lose" outcome
(c) Integration
Both sides work together
Create a new and creative solution
Everyone's interests are fulfilled
According to Follett Integration is the highest and most effective form of conflict resolution because :
It resolve problem from its roots
It makes use of better technique and saves both Time and resources.
How Integration Works
Follett suggested various steps of Integration:
Each sides understand the real interests, not positions and focus on their actual need.
Both sides search for common goals
Use creative thinking to generate new options
Focus on the whole situation, not individual demands
Integration requires Co-operation, Open communications, Respected and Shared problem-solving
Importance of Integration
Builds stronger relationships
Encourages teamwork
Reduces workplace tension
Improves productivity
Leads to innovative solutions
Follett’s integration method is widely used today in:
Management
Organizational behaviour
Conflict resolution
Negotiation

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